We are committed to ensuring our customer’s satisfaction and Happiness. If you are not satisfied with our services, please review our refund policy below.
1. Who is Eligibility for Refunds?Refunds are available under the following conditions:
i.The request for a refund is made within 5 days of the purchase date.
ii.The service has not been fully utilized or consumed.
iii. The request is accompanied by a valid reason for dissatisfaction.
2. Non-Refundable Items: The following are non-refundable:Customized services that have been fully delivered.Services marked as non-refundable at the time of purchase.Any additional services or products purchased separately.
3. How to Request a Refund: To request for a refund, please follow these steps:Navigate to the Whatsup Icon section in your dashboard.
-Message Our Support and Put in ‘Refund Request’ as the subject.Provide the necessary details, including your purchase information and reason for the refund.Submit the request for review.
4. Refund Process: Upon receiving your refund request, our team will review it to ensure it meets the eligibility criteria. If approved, the refund will be processed within 5-10 business working days using the original payment method.
5. Changes to the Refund Policy: We reserve the right to modify this refund policy at any time. Any changes will be effective immediately upon posting on the website. Your continued use of our services constitutes acceptance of the revised policy.
6. Contact Us If you have any questions or concerns regarding our refund policy, please contact us through the ‘Contact Support section in your dashboard.
CEO Zak (MyDataBundle)